re999's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how your information is collected, stored and kept secure on the re999 platform.
Introduction and Purpose
The re999 platform places the highest priority on the privacy and personal data protection of its users. This privacy policy applies to all users of re999's services and is consistent with the applicable laws and regulations of Bangladesh.
1.1 Scope of Policy
This privacy policy applies to the re999 website (re999.lat), mobile applications and any of our digital services. By using our platform, you acknowledge that the terms of this policy apply to the collection and processing of your information.
1.2 Consent
By registering with re999 or using our services, you expressly consent to the collection and use of information as described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].
What Information We Collect
re999 collects only the information necessary for the smooth operation of our services. Details are provided below.
2.1 Identity Information
During account registration, we collect the following information:
- Full name (both Bengali and English formats accepted)
- Date of birth (for age verification — the user must be 21 years of age or older)
- National ID or passport number (for KYC verification)
- Valid email address
- Payment method details (bKash, Nagad, Rocket or Upay number)
2.2 Technical Information
Information automatically collected when you use our platform:
- IP address and device identification information
- Browser type and version
- Operating system information
- Session logs and platform usage data
- Data collected through cookies and tracking technologies
- Transaction history and gaming activity records
2.3 Communication Information
Information stored when you contact our customer service:
- Live chat message history
- Email correspondence records
- Complaint and request details
- Issue resolution logs
2.4 Behavioural Information
Information collected to improve service quality:
- Preferred game categories and playing style
- Deposit and withdrawal patterns
- Promotion and bonus usage
- Time spent on site and page visit patterns
Purpose of Using Information
re999 uses collected information only for legitimate and transparent purposes. Your personal information is not shared with any unauthorised third parties.
3.1 Service Operations
Your information is used for the following purposes:
- Completing account registration and verification processes
- Processing transactions — ensuring fast deposits and withdrawals via bKash, Nagad, Rocket and Upay
- Accurately recording and displaying gaming history and balance
- Managing the VIP programme and bonus benefits
- Providing 24/7 Bengali customer service
3.2 Security and Protection
To ensure the security of your information and the platform:
- Detecting and preventing fraudulent activity
- Complying with anti-money laundering (AML) policies
- KYC (Know Your Customer) verification process
- Preventing unauthorised account access
- Implementing responsible gaming policies
3.3 Communication and Marketing
Based on your consent, we may contact you for the following purposes:
- Important account updates and transaction confirmation messages
- Promotional offers, bonuses and special event information
- Notifications about new games and features on the platform
- Notifications regarding changes to service terms and conditions
You can opt out of marketing communications at any time.
Data Storage and Security
re999 follows the highest industry standards to protect your personal information. Our security infrastructure is kept continuously updated.
4.1 Technical Protection
- All data transmission is kept secure through SSL/TLS encryption technology
- Sensitive information is stored using AES-256 encryption
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-Factor Authentication option
4.2 Data Retention Period
We retain your information for the following periods:
- Active account data: for the entire duration the account remains active
- Transaction records: for a minimum of five years (legal requirement)
- KYC documents: for a further five years after account closure
- Customer service communication records: for up to three years
4.3 Staff Access Controls
re999 staff members are granted access only to limited information required for their job responsibilities. All staff work under strict confidentiality agreements and receive regular data protection training. No staff member can view your password or complete payment information.
Sharing Information with Third Parties
re999 never sells or rents your personal information. However, limited information sharing may be required in specific circumstances.
5.1 Service Provider Partners
We work with trusted third parties to operate our services, such as:
- Payment processing: bKash, Nagad, Rocket and Upay platforms — only the information necessary to complete transactions
- Game providers: Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming and others — to ensure fair gameplay
- Cybersecurity and fraud prevention services
- Cloud hosting and data storage providers
All these partners provide services under agreements consistent with our privacy policy and may not use your information for any other purpose.
5.2 Legal Obligations
In the following circumstances, we may be required to disclose information based on legal requirements:
- Orders from competent courts in Bangladesh or government directives
- Requests from regulatory authorities under anti-money laundering laws
- Assisting with fraud or criminal investigations
- Legal action in cases of violation of our service terms and conditions
5.3 What Is Not Shared
re999 never does the following:
- Sells your information to third parties for marketing purposes
- Provides personal information to advertising companies without your consent
- Shares information with other online gaming or betting platforms
Cookie Policy
Cookies are used on the re999 website to improve your experience and to operate our services correctly.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the site. They maintain your login session, verify security and keep payment processing secure. These cookies cannot be disabled.
6.2 Analytics Cookies
These cookies help us understand how users use the site. Based on this information, we continuously improve service quality and user experience. You can disable these through your browser settings.
6.3 Cookie Controls
You can control cookie usage through your browser settings. However, please note that disabling essential cookies may cause many important features of the site to not function correctly. Contact our customer service for detailed instructions on cookie controls.
Your Rights and Controls
re999 believes you should have complete control over your own information. Your rights are described in detail below.
7.1 Right to Access Information
You may request a complete copy of all information we hold about you at any time. We will provide the information within 30 working days of receiving your request.
7.2 Right to Correct Information
If there is any inaccuracy or incompleteness in your personal information, you may request a correction. This change can be made directly through account settings or via customer service. Additional documents may be required for identity verification.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, please note that due to legal obligations, we are required to retain certain information for a specified period. In particular, transaction records and KYC information fall into this category.
7.4 Right to Object to Processing
You may opt out of marketing communications at any time and object to certain types of data processing. For such requests, email [email protected].
7.5 Data Portability
You can receive your information in a standardized, machine-readable format and, where applicable, transfer it to another service provider. For this request, please contact [email protected].
Protection of Minors
8.1 Age Verification
re999 provides services only to individuals aged 21 or above. Age verification is mandatory during the registration process. Our system ensures this through KYC verification, and we do not knowingly collect information from anyone under the age of 18. If a minor's account is identified, that account is immediately closed and all associated data is deleted.
Policy Changes and Updates
9.1 Notice of Changes
re999 may revise this privacy policy from time to time as needed. For any significant changes, we will notify you in the following ways:
- Publishing a clear notice on the website
- Sending a notification to your registered email
- Clearly stating the effective date of the updated policy
If you continue using the platform after changes are made, you will be considered to have given your consent to the new policy.
9.2 Latest Version of the Policy
The latest and current version of the privacy policy will always be available on this page. If you need to compare it with a previous version, please contact our customer support. Previous versions of the policy will be provided upon request.
Contact Us
Privacy Inquiries
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please get in touch with us. Our team is available 24/7 to provide support.
Protecting your privacy is our highest priority. We give full attention to all your inquiries and make every effort to respond as quickly as possible.
Related Policies
Visit the pages below to learn more about our other important policies.