re999 Terms and Conditions

1 Introduction and Acceptance

re999.lat ("re999", "Platform", "we") provides an online betting and casino service for users in Bangladesh. These terms and conditions ("Terms") apply to all services, products, and activities on the re999 platform.

By accessing the re999 platform, creating an account, or using any of our services, you confirm that you have fully read and understood these Terms and agree to comply with them. If you do not agree with these Terms, please refrain from using the platform.

These Terms may be updated from time to time. The latest version will always be available at re999.lat/terms-conditions.

2 Account Registration and Use

An active personal account is required to use services on the re999 platform. When registering, you must comply with the following conditions:

• All information provided during registration must be true, accurate, and complete.
• Each person may create only one account. Multiple accounts for the same person are strictly prohibited.
• Your account login credentials (username and password) must be kept completely confidential.
• Allowing any third party to use or transferring your account is prohibited.
• Any unauthorized access to your account must be reported to re999 immediately.

Updating Personal Information

If any of your registered details change, please notify re999 through account settings or live chat. re999 will not be responsible for any issues arising from outdated or incorrect information.

Account Security

Keeping your account secure is your responsibility. Use a strong password and change it regularly. If you believe your account has been compromised, contact our 24/7 live chat support immediately.

3 Age Verification and Eligibility

re999 is a responsible gaming platform. Our services are open only to individuals aged 21 and above.

re999 may request identity documents or other verification at any time to confirm age. Withdrawals may be temporarily suspended until verification is complete.

The following may make you ineligible to use re999:

• Being under 21 years of age.
• Residing in an area where online gaming is legally prohibited.
• Being an employee associated with re999 or a member of their family.
• Being the owner of an account that was previously permanently closed.

4 Deposits and Withdrawals

All financial transactions on re999 are processed securely and quickly. We currently accept transactions via bKash, Nagad, Rocket, and Upay.

Deposit Terms

• Minimum deposit amount: ৳500 (for each method).
• Deposits must be sent only from your own mobile banking account. Funds sent from third-party accounts will not be accepted.
• Successfully verified deposits are generally credited to your account within a few minutes.
• There are no additional fees for deposits.

Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: generally within 10 to 45 minutes.
• Withdrawals will only be sent to your registered mobile banking account.
• Funds received from bonuses or promotions require the applicable wagering conditions to be met before withdrawal.
• re999 may request additional documents for identity verification.

5 Bonuses and Promotions

re999 offers various bonuses and promotional offers. Please keep the following conditions in mind when claiming these offers:

Welcome Bonus

New members will receive a welcome bonus of up to 120% on their first deposit, up to a maximum of ৳15,000. A 10x wagering requirement must be met before this bonus can be withdrawn.

General Bonus Terms

• Each bonus offer has its own validity period, which is stated in the offer details.
• Bonus funds are not directly withdrawable like a cash deposit — they can only be withdrawn after completing the wagering requirement.
• Multiple bonus offers cannot be claimed at the same time unless the offer clearly states otherwise.
• If any abuse or fraud is detected in connection with bonus activities, the bonus will be cancelled.
• re999 reserves the right to modify or cancel any bonus offer.

VIP Program

re999 has three VIP levels: Bronze, Silver, and Gold. By playing regularly you can advance to a higher level and receive weekly cashback benefits. The Bronze level offers up to 0.3% weekly cashback, the Silver level up to 0.5%, and the Gold level up to 0.8%.

6 Betting and Gaming Rules

All betting and gaming activities on re999 are governed by the following rules:

• Each game has its own rules, which are visible while the game is running.
• Once a bet is placed, it cannot be changed or cancelled.
• Results or winnings displayed incorrectly due to a technical error do not apply — re999 reserves the right to make corrections in such cases.
• The instructions of the game provider (game studio) take the highest priority.
• In the event of a disconnection or other technical issue, an attempt will be made to restore the state of the ongoing game, though this cannot be guaranteed in all cases.

Sports Betting

When betting on cricket (including BPL, T20 World Cup, and IPL), football (FIFA, etc.), kabaddi, and other sports, specific conditions apply to each market. If a match is postponed, abandoned, or cancelled, bets will be settled according to the applicable rules.

7 Prohibited Activities

The following activities are strictly prohibited on the re999 platform:

• Creating an account using false or misleading information.
• Creating multiple accounts or using another person's account.
• Abusing bonus activities, such as placing artificial bets.
• Interfering with the platform through hacking, malware, or any other technical method.
• Using the platform for money laundering or illegal financial activities.
• Engaging in fraudulent behaviour towards other users.
• Threatening or behaving abusively towards re999 staff.
• Placing bets using automated bots or scripts.

8 Responsible Gaming

re999 places the highest importance on responsible gaming. We are mindful of the wellbeing and peace of mind of our users.

Self-Limitation Tools

On re999 you can set your own deposit, withdrawal, and betting limits. If needed, you can request a temporary break or permanent account closure — contact our 24/7 live chat for this.

If You Need Help

If you feel that gaming is having a negative impact on your life, please read our Responsible Gaming page and reach out for support.

Remember — gaming is for entertainment, not a source of income. Always play within your means.

9 Privacy and Data Protection

re999 prioritises the protection of your personal information. Our platform uses SSL encryption to keep all your data and transactions secure.

To learn more about how your information is collected, stored, and used, please read our Privacy Policy.

• Your personal information will not be sold to third parties.
• Your information will not be shared externally except where required to meet legal obligations.
• All data is stored on secure servers.

10 Account Closure and Suspension

re999 reserves the right to temporarily or permanently close any account for the following reasons:

• Violation of any part of these terms and conditions.
• Evidence of fraudulent or deceptive activity being found.
• Abuse of bonus activities being detected.
• Providing a false identity or age.
• On the instruction of legal authorities.

Account Closure at the User's Request

If you wish to close your account yourself, please contact us via 24/7 live chat or by email at [email protected]. Withdraw any valid remaining funds before the account is closed.

11 Limitation of Liability

re999 will not be liable in the following situations:

• Loss caused by issues with your own internet connection.
• Problems caused by a fault in your device or system.
• Loss resulting from sharing your account login credentials with another person.
• Delays caused by unexpected technical errors or third-party service failures.
• Service disruptions caused by circumstances beyond re999's control (such as natural disasters or government restrictions).

re999 strives to ensure the highest quality of service, and if any technical issues arise, steps will be taken to resolve them promptly.

12 Dispute Resolution

To resolve any dispute or complaint between re999 and a user, follow the steps below:

• First, contact our support team via 24/7 live chat — most issues are resolved instantly.
• If the issue is not resolved via live chat, send a detailed email to [email protected].
• If the issue is not resolved by email, a formal complaint may be submitted.

re999 is committed to handling all complaints with fairness and transparency. Our goal is to keep every user's experience positive.

13 Changes to Terms

re999 reserves the right to change, add to, or amend these terms and conditions at any time. Users will be notified in a timely manner of any significant changes.

The latest terms and conditions will always be available at re999.lat/terms-conditions. It is recommended that you check this page regularly.

14 Contact

If you have any questions or comments regarding these terms and conditions, please contact us:

• Live Chat: Available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is always ready to assist you and resolve any issues.